As a growing and progressive business, Precision Auto Service is always on the lookout for new talent.

If you, or someone you know is interested in meeting with us to discus employment opportunities, even just for a coffee and or a shop tour, we would LOVE to meet you!

We offer the Fraser Valley’s best working conditions, coworkers, customers, training and compensation plans!

Please feel free to contact us at admin@precisionautoservice.com or call Scott at 604-530-9394

Scroll down below to see our positions available.

Our new facility opens in Spring 2020 and we would like to be ready to reach new heights in service and satisfaction.

Position Title: Customer Service Representative 

Do you love cars and people? We need you! Precision Automotive Service is seeking a passionate customer service professional to join our team. The Customer Service Representative will support the Precision team to consistently deliver exceptional service, grow our reputation and increase our success. For the right person, there could be opportunities to advance to a more senior customer service or sales role over time. Automotive industry experience is not required for this role. The most important attribute is proven passion and expertise in delivering a premium customer service experience. 

We pride ourselves on providing a professional and organized work environment that supports our employees to do great work and have a quality life. We are closed on evenings and weekends, offer full benefits, regularly provide paid training and pride ourselves on a clean, safe and positive work environment with a stable long-term team. We are planning to expand in the future into a brand new modern facility. 

Core Responsibilities:

    1. Managing Client Inquiries and Intake
      • Energetically and professionally greets customers and answers phones
      • Schedules customer in for appointments
      • Passing on messages and forwarding emails to appropriate team members
      • Taking work orders and completing intake paperwork
      • Introduce new customers to our facility and staff 
      • Ensure quality control checks are made on each repair order 
      • Make reminder and scheduling calls
      • Assess customer needs consistently and effectively
      • Educate customers proactively on service requirements, options and future needs (with their financial needs in mind)
      • Ensure customers transportation and other needs are met during the repair
      • Efficiently schedule repair orders
      • Create repair orders
      • Do initial estimates on repair orders
      • Parts sourcing and distribution
  • Managing Service Communication and Completion
      • Monitor ongoing progress, Technician assignments and update schedule (during and end of day)
      • Update customers proactively on job progress
      • Support Service Advisor to deal with customer questions, concerns and complaints as needed
      • Ensure quality control (do or delegate as required)
      • Looks for opportunities where situation-specific follow-up is required to supplement our automated follow up systems.
      • Present and explain invoices (if Service Advisor is not available)
      • Send payment links and follow up on payments
      • Send out Thank You notes
      • Get testimonials and sign clients up on any promotions 
      • Look for sales opportunities based on conversations with clients
  • Vehicle & Facilities Management
    • Sanitize and prep cars for technicians
    • Get courtesy cars sanitized and prepped for customers
    • Detail and sanitize cars prior to delivering to customers
    • Pick up and deliver vehicles to customers
    • Adjust levels of detailing and sanitization to fit how busy the shop is
    • Prepare paperwork and sign out courtesy cars
    • Ensure facilities reflect our standard of premium service at all times
    • Maintain supplies and equipment
    • Shop opening and closing procedures
  1. General Administrative Support
    • Answering phones and emails promptly and professionally
    • Entering parts invoices
    • Registering warranties
    • Filling out rebate forms on behalf of customers
    • Supporting owners in management tasks as needed

Qualifications:

  • Several years of customer service experience in any industry and a proven passion for delivering service excellence.
  • Automotive industry experience as a Service Advisor would be an asset but is not required.
  • Experience using customer service management software, microsoft office suite and, ideally industry specific tools such as Protractor, Autotextme, Alldata, and Identifix.
  • Drivers license and clean driving record (Drivers Abstract required).

Note re: Work Conditions

Due to COVID-19 we want to emphasize that we have implemented protocols to protect the safety of both our staff and our clients, but candidates should be aware that they will be required to interact with up to 20 people/day. This may include driving and delivering client’s cars (Solo), cleaning and sanitizing client cars, and speaking with customers and staff in the office. All PPE will be provided. 

Position Title: Customer Service Representative 

Do you love cars and people? We need you! Precision Automotive Service is seeking a passionate customer service professional to join our team. The Customer Service Representative will support the Precision team to consistently deliver exceptional service, grow our reputation and increase our success. For the right person, there could be opportunities to advance to a more senior customer service or sales role over time. Automotive industry experience is not required for this role. The most important attribute is proven passion and expertise in delivering a premium customer service experience. 

We pride ourselves on providing a professional and organized work environment that supports our employees to do great work and have a quality life. We are closed on evenings and weekends, offer full benefits, regularly provide paid training and pride ourselves on a clean, safe and positive work environment with a stable long-term team. We are planning to expand in the future into a brand new modern facility. 

Core Responsibilities:

    1. Managing Client Inquiries and Intake
      • Energetically and professionally greets customers and answers phones
      • Schedules customer in for appointments
      • Passing on messages and forwarding emails to appropriate team members
      • Taking work orders and completing intake paperwork
      • Introduce new customers to our facility and staff 
      • Ensure quality control checks are made on each repair order 
      • Make reminder and scheduling calls
      • Assess customer needs consistently and effectively
      • Educate customers proactively on service requirements, options and future needs (with their financial needs in mind)
      • Ensure customers transportation and other needs are met during the repair
      • Efficiently schedule repair orders
      • Create repair orders
      • Do initial estimates on repair orders
      • Parts sourcing and distribution
  • Managing Service Communication and Completion
      • Monitor ongoing progress, Technician assignments and update schedule (during and end of day)
      • Update customers proactively on job progress
      • Support Service Advisor to deal with customer questions, concerns and complaints as needed
      • Ensure quality control (do or delegate as required)
      • Looks for opportunities where situation-specific follow-up is required to supplement our automated follow up systems.
      • Present and explain invoices (if Service Advisor is not available)
      • Send payment links and follow up on payments
      • Send out Thank You notes
      • Get testimonials and sign clients up on any promotions 
      • Look for sales opportunities based on conversations with clients
  • Vehicle & Facilities Management
    • Sanitize and prep cars for technicians
    • Get courtesy cars sanitized and prepped for customers
    • Detail and sanitize cars prior to delivering to customers
    • Pick up and deliver vehicles to customers
    • Adjust levels of detailing and sanitization to fit how busy the shop is
    • Prepare paperwork and sign out courtesy cars
    • Ensure facilities reflect our standard of premium service at all times
    • Maintain supplies and equipment
    • Shop opening and closing procedures
  1. General Administrative Support
    • Answering phones and emails promptly and professionally
    • Entering parts invoices
    • Registering warranties
    • Filling out rebate forms on behalf of customers
    • Supporting owners in management tasks as needed

Qualifications:

  • Several years of customer service experience in any industry and a proven passion for delivering service excellence.
  • Automotive industry experience as a Service Advisor would be an asset but is not required.
  • Experience using customer service management software, microsoft office suite and, ideally industry specific tools such as Protractor, Autotextme, Alldata, and Identifix.
  • Drivers license and clean driving record (Drivers Abstract required).

Note re: Work Conditions

Due to COVID-19 we want to emphasize that we have implemented protocols to protect the safety of both our staff and our clients, but candidates should be aware that they will be required to interact with up to 20 people/day. This may include driving and delivering client’s cars (Solo), cleaning and sanitizing client cars, and speaking with customers and staff in the office. All PPE will be provided. 

Detailers/Shop Maintenance – Not Currently Hiring

We are always looking to meet good people!

Growing and well established independent automotive repair shop in Langley is looking for motivated detailer and Shop Maintenance person with outstanding customer service skills. We want you to be the best at what you do and we are committed to helping you get there by providing you with the best facility and environment. Look at this!

Competitive wage with performance incentives ($15 an hour and up)
We have great customers who WANT to take care of their cars
We have a very comfortable work environment, an organized clean shop, heated and air conditioned shop and office.
We train our staff regularly and believe you must have the knowledge and tools to perform at your potential in today’s automotive industry.
Communication is important to team success so we have regular shop meetings and interaction with management and ownership.
We work as a team and that is the key to our success.
We are committed to leading our industry and setting the standard for the rest of the industry to follow.
We are building a new bigger shop and have lots of opportunity for growth
Paid training
Uniforms provided
Annual social functions
Shop meetings with paid lunch twice a month
If you want to work with the best in the best automotive facility in the Fraser Valley email us a message, give Scott a call at 604-530-9394 or send your resume to admin@precisionautoservice.com

Not looking yet? No problem, let’s just meet for a coffee and shop tour, give us a call!

Service Advisor –

Not Currently Hiring

We are always looking to meet good people!

Growing and well established independent automotive repair shop in Langley is looking for motivated Service Advisors with outstanding customer service skills. We want you to be the best at what you do and we are committed to helping you get there by providing you with the best facility and environment. Look at this!

  • Competitive wage with performance incentives ($50,000 to $100,000 a year)
  • We have great customers who WANT to take care of their cars
  • All of our techs are licensed and long term, have many years of experience so you will only be working with journey level teammates.
  • We have a very comfortable work environment, an organized clean shop, heated and air conditioned shop and office
  • We use state of the art shop management, labour and parts look-up and ordering systems.
  • We train our technicians and service advisor’s regularly and believe you must have the knowledge and tools to perform at your potential in today’s automotive industry.
  • Communication is important to team success so we have regular shop meetings and interaction with management and ownership.
  • We work as a team and that is the key to our success.
  • We are committed to leading our industry and setting the standard for the rest of the industry to follow.
  • We are building a new bigger shop and have lots of opportunity for growth
  • Paid Medical, Dental and Life insurance
  • Paid training
  • Uniforms provided
  • Annual social functions
  • Shop meetings with paid lunch twice a month

If you want to work with the best in the best automotive facility in the Fraser Valley email us a message, give Scott a call at 604-530-9394 or send your resume to admin@precisionautoservice.com

Not looking yet? No problem, let’s just meet for a coffee and shop tour, give us a call!